EBLA Computer Consultancy offer Microsoft Cloud Services including Azure & M365 to comprehensively monitor, support and manage the services. Our processes and services framework are aligned to Microsoft Cloud Adoption Framework and ITIL standards.
WHAT WE OFFER
Managed Cloud Infrastructure
- Managed Azure Compute
- Azure IaaS Patch Management
- Azure IaaS Backup Schedule & Policy Management
- Managed Azure Storage
Managed Azure Networking
- Azure Virtual Network Management
- Azure Connectivity, Express Route & VPN Management
- Azure Load Balancer
Managed Azure Security
- Intrusion Detection & Prevention Management
- Network Security Group Management
- RBAC Security and Access Management
- Azure IaaS Anti-Virus Updates
- Third Party Security Coordination
Managed Support Service
- SLA Driven Reactive Support with below response time
- SEV A: Critical business impact : <1 hrs.
- SEV B: Moderate business impact : <2 Bus. hrs.
- SEV C: Minimal business impact: <4 Bus. hrs
- Vendor Support Coordination
- Service Metrics Reporting
- Escalation to Microsoft Support
- Change Management
Azure Infrastructure Advisory
- Azure Spend Analysis & Optimization Services
- Periodic Architecture Review
- Periodic Reviews
- Iterative Infrastructure Modernization Guidance
Resiliency & DR Management
- Infrastructure Scalability Management
- DR Testing & Validation
Azure Proactive Monitoring
- Azure Monitoring
- Third-Party Security Virtual Appliance Monitoring
- Anti-Virus Event/Threat Monitoring
- Backup Status Monitoring
- Periodic Health Check & Remediation
Managed SaaS (Office365 & EMS Cloud Services)
- Identity Management
- Advanced Threat Protection Management
- Manage Endpoint Manager (Intune)
- Office365 Administration
- Microsoft Information Protection
- Office365 Reporting and Monitoring
- Security & Compliance Management
- Periodic Service Review & Reporting
- Reactive Support & Escalation to Microsoft
