Services overview

EBLA's corporate credo is "making each customer installation a production success", and we live by that commitment. EBLA has a fully structured Program Management Office (PMO) organization which has the responsibility to ensure timely implementation of all its projects at customer sites. The PMO team consists of a pool of professional resources including Project Managers, Solution Architects, Quality Assurance Analysts as well as Business and System Analysts, System engineers, Developers, Trainers and Technical writers. 

After the projects are successfully implemented and accepted by customers, the EBLA professional support team delivers high quality customer support (including 24X7 if required under the terms of SLA) to make sure that the solutions delivered by us are deployed successfully and used by the customer personnel to derive the intended corporate benefits. Our in-house CRM and Helpdesk software help us to track and monitor all service calls received from our customers quickly and effectively.

EBLA also actively engages in providing IT Consulting Professional manpower services to its customers. We work hard to develop enduring and mutually rewarding relationships with our customers.